DO'S & DON'TS

What you must do

  • Take all reasonable precautions to minimise the claim and prevent further loss, damage or liability.
  • Notify the police immediately of any theft, attempted theft, malicious damage or lost property (your Insurer may ask for a copy of the police Incident Report).
  • Send to us immediately any letter or communication from other parties.
  • Tell us immediately of any notice of impending prosecution or details of any inquest or official inquiry.
  • As far as possible preserve any products, appliances, plant or other items which might prove necessary or useful as evidence.

What you must not do

  • Do not authorise repairs to or arrange replacement of any insured property without the Insurer's consent, other than emergency repairs necessary to prevent further loss or for safety reasons. Retain all receipts for emergency repairs.
  • Do not dispose of any damaged property until the Insurer has had the opportunity to inspect the damage.
  • DO NOT ADMIT LIABILITY EVEN IF YOU THINK YOU ARE AT FAULT.
  • Do not make an offer, settlement, promise or payment.
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